Instructions on cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Fistukidz Prop. Gil Winzelberg, Holzhausenstr. 76, 60322 Frankfurt am Main, Germany; of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To complete a return or exchange you may use our online tool for returns; please go to Orders in your account, select your order and then click Request Return next to the item you would like to return or exchange and follow the instructions.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You will not have any right to cancel for:

– Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

– Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

– Contracts for the supply of goods which are on sale. (exchanges will be upon availability.)

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us)

— To:

Fistukidz Prop. Gil Winzelberg,

Holzhausenstr. 76,

60322 Frankfurt am Main,


 — I / We [*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

 — Ordered on [*] / received on [*]

 — Name of consumer(s

 — Address of consumer(s)

 — Signature of consumer(s) (only if this form is notified on paper)

 — Date

 [*] Delete as appropriate

Please note that returning goods without original tags or without the original box (e.g. shoes) could lead to Diminished value (loss of value) which will be determined once we receive the goods. To avoid any inconvenience we ask you to send the goods with original tags and packaging.

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