Delivery times are estimated and we are not responsible for any delay caused by the carrier.
We are not responsible for any custom duty or import tax that may occur on international shipping.
We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
Returns & Exchanges
You always have 14 days from the date of delivery to return the items.
You will need to return the goods to us, unworn, unwashed and with all tags still attached in the original packaging.
PLEASE NOTE: For returns, it is your responsibility to ensure the goods arrive with FISTUKIDZ as they were initially dispatched. We recommended using a service that requires a signature to prove delivery as any item lost in transit will be your responsibility. Items that have been altered cannot be returned for a refund or exchange.
Once we have received and verified the goods, we will proceed to the full refund of the amount paid. If you just want to change the size or the model, first of all, contact us at firstname.lastname@example.org to check its availability. To complete a return or exchange you can use our online tool for returns; please go to Orders in your account, select your order and then click Request Return next to the item you would like to return or exchange and follow the instructions.
In case of a product/s having manufacturing fault or defect, please write to us at email@example.com and return the item to:
60322, Frankfurt am Main
We will contact you within 48 hours of receiving your returns.
We do not accept returns for sale products, exchanges will be upon availability.
To see full cancellation/return policy click here